At Project Shop, we are committed to providing high-quality digital products and resources. We understand that circumstances may arise where you need to cancel a purchase or seek a refund. Please review our Cancellation/Refund Policy below for details on our procedures.
Cancellation of Orders
- Digital Products: Due to the nature of digital products, once a purchase is made, it cannot be canceled. We encourage you to review your order carefully before completing the purchase. If you encounter any issues with your order, please contact our customer support, and we will assist you in resolving the problem.
Refund Eligibility
- Defective Products: If you receive a digital product that is defective or significantly different from its description, please contact us within 5 days of purchase. We may offer a replacement or issue a refund at our discretion.
- Unauthorized Transactions: If you believe there has been an unauthorized or fraudulent transaction on your account, please contact us immediately. We will investigate the matter and take appropriate actions to resolve it.
Refund Process
- To request a refund for an eligible order, please contact our customer support at dgdigitalbrands@gmail.com with the following information:
- Your name
- Order number
- Description of the issue
- Any relevant evidence (e.g., screenshots)
- We will review your request and respond within 5 business days to inform you of the decision.
- If your request is approved, refunds will be issued using the same payment method you used for the original purchase. The time it takes for the refund to appear in your account may vary depending on your financial institution.
Non-Refundable Items
- Please note that the following items are non-refundable:
- Digital products that have been downloaded.
- Digital products for which you have received an updated version or replacement.
Changes to the Refund Policy
- Project Shop reserves the right to make changes to this Refund Policy. Any modifications will be posted on our website, and the date of the most recent update will be indicated at the top of this policy.
By using our website and making purchases, you agree to abide by this Cancellation/Refund Policy.
For any questions or concerns regarding this policy, please contact our customer support at dgdigitalbrands@gmail.com.
Last updated: 26 October 2023